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Getting started

Signing in with Apple, Google or email

Taking good photos

How to take a photo that can be analyzed

Understanding results

Why does GemID say "possible match" instead of a definite answer?What "Confidence: unvalidated" means

Imitation check

Can GemID tell if my diamond is real?

Collection & certificates

Adding a certificate and checking it on GIA

Scans & purchases

What counts toward my 100 free scans?Refunds, restoring purchases and cancelling GemID Plus

Notifications

Scan updates, tips and news

Privacy & your data

How do I delete my account and photos?Are my photos used to train AI?

Popular articles

Why does GemID say "possible match" instead of a definite answer?How to take a photo that can be analyzed Can GemID tell if my diamond is real?What counts toward my 100 free scans?How do I delete my account and photos?